Shipping Policy

At SAHHA CLOTHING, we are committed to providing fast, transparent, and reliable shipping. This policy outlines our processing times, delivery times, shipping costs, and order procedures to ensure a clear and trustworthy shopping experience.

1. Order Processing Time

Processing time: 1–2 business days (Monday to Saturday)

Order deadline: 5:00 PM (GMT)

Orders received after 5:00 PM, on weekends, or on public holidays will be processed on the next working day.

2. Shipping Time

Shipping time: 6–8 business days (Monday to Saturday)

Estimated total delivery time: 7–10 business days

3. Where We Deliver

We currently only deliver to the United Kingdom.

If your location is not supported, your order will be automatically canceled and fully refunded.

4. Shipping Costs & Services

Free Shipping

Shipping provider: DHL

5. Shipment Tracking & Order Confirmation

You will receive a shipping confirmation via email with your tracking number.

Tracking updates may take 24–48 hours to become visible.

You can track your shipment via the link in the confirmation email or via our Track Order page.

6. Customs, Fees & VAT

For customers in the United Kingdom, there are no additional duties or taxes to pay upon delivery. The price you see at checkout is the final price you pay.

7. Order Changes & Cancellations

Changes to the order or delivery address are possible within 12 hours of placing the order, provided the order has not already been shipped.

Orders can be cancelled within 12 hours of placing the order, provided the order has not already been shipped.

If the order has already been shipped, cancellation cannot be guaranteed. In this case, you may return the item in accordance with our Return & Refund Policy.

Customer support response time: within 12 hours.

8. Returns & Exchanges

Returns are possible within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

For damaged, defective, or incorrect items, return shipping is free and we provide a prepaid return label.

For returns due to personal reasons, the customer is responsible for the return shipping costs.

Damaged or incorrect items will receive a free replacement or a full refund.

For all return requests: hello@sahhaclothing.com

9. Undeliverable or Incorrect Addresses

Customers are responsible for providing correct and complete shipping information.

If an order is returned due to an incorrect address, we will contact you to arrange for a reshipment.

Additional shipping costs may apply for resending.

We will never treat you unfairly or refuse refunds due to an incorrect address.

10. Contact Information

If you have any questions about your delivery, please contact us:

Email: hello@sahhaclothing.com
Phone: +44 1244 624043